What was the issue addressed?
There was a complaint from a parent against the teacher of her primary age children. She sent a letter to the education department, headteacher and Chair of governors. The mother was very irate in her letter threatening all sorts of ways of taking further action.
As we had received a letter, our governing body, through the Chair, took action to deal with the issue separately. The parent in question came into school to have a meeting; there was some tension from her and we went through the letter and listened. The letter had been addressed to the Chair, so at the meeting there was just the Chair, another governor and the secretary. We did not want the parent to feel overwhelmed. We then made a list of things we would do and arranged another meeting where we provide answers in a week’s time. We had the next meeting, gave her our answers. The complainant was happy with the outcome.
What lessons were learnt?
Being patient and listening. We had spoken to teacher involved and the teaching assistant prior to the meeting to allow us to hear their side. The teacher had also had a letter. We made sure we gathered information from all sides before meeting the complainant to seek to resolve the issue.
How has your governing body addressed complaints by parents against teachers in your school?
Do you have a policy and procedures in place to seek to resolve complaints by parents against the school?
Have your say…
Have you had experiences similar to these? What do you think about the situation described?